Losing package & unprofessional staff

This company is the worst!!! Bought items from Shein 3 November 2023, Package was picked up from Shein - 6 November 2023. A Buffalo tracking number was created ( by Buffalo) but still hasn’t arrived at their warehouse! This is now 16 November . Nobody knows where the package is. If you query, they send you back to the service provider (shein). The service provider says that the package was picked up, and that I should contact Buffalo couriers for further information on my parcel.

Now unless there is people pretending to work for Buffalo that are picking up packages and creating order or tracking numbers,,, I don’t know???

Their contact details on their platforms does not work. (What a surprise !!!!) If you finally get hold of someone! The most unprofessional, *********** people send you the same feedback without doing proper investigation.

So there is obviously a problem, but they just keep on telling us stories and not giving proper feedback or try to solve the problem.

If you check on their social media platforms you will see that there is a lot of people complaining about the same problem, and they bought approximately the same time as when I bought my stuff.

This is totally unacceptable!!!