Long wait for delivery

Buffalo International Logistics has always been on the ball with their service delivery. I have been expecting an international package since beginning of October. This time the customs tax duty invoice was sent just a day after I placed and paid for my order. So I thought everything was fine. Only until my package was detained. Ever since I got the notification of detention. I sent all the required documents in the correct form (even though there was a bit of back and forth). The issue is lack of updates and inconsistent information from the Buffalo agents.

I have sent multiple emails and called the centre and I am refered to an email address, apparently there is no direct line. I dont know if my documents have been accepted by the SOUTH AFRICAN REVENUE SERVICES or not.

So here we are in a new month and I do not know anything on my order. Which is very frustrating. 10 working days have elapsed and I havent been told anything. I called yesterday, and still just referral to the email. No response still. Dont know what to do now. But hey.