Late delivery

Dear Buffalo Logistics Customer Service,

I hope this message finds you well. My name is Michelle Dhliwayo , and I am writing to formally lodge a complaint regarding a package that I haven’t received . I made an order on the 6th of November 2024 and paid customs on the 19th of November 2024 , when I tracked the order it said that the flight carrying the order will depart before the 23rd of November 2024 , after the 25th without receiving my order , I tracked again and date has changed to the 28th of November 2024 This is really frustrating to say the least as I have never encountered this kind of issue with Buffalo . I need that delivery urgently as I’m travelling soon What’s more frustrating is that their excuse is “shortage of flights “ with no exact location of where my package is. Please see below my tracking Number I would really appreciate your help on the above as I’m running out of patience & time Thanks

Tracking Number: BUFZA6KL05549L8YQ Scheduled Delivery Date: 22 November 2024