LACK OF EMPATHY

I ordered from Shein a few days ago with the hope of having my parcel delivered by tomorrow as my daughter will be attending an event on the 8th of March 2025. I tracked my parcel and so it shows it is currently at the JHB Dc. I then called Buffalo logistics this morning to explore the possibilities of having my parcel delivered by tomorrow or if I will have to make new arrangements. I then got through to a consultant by the name of Kamogelo. I expressed my feelings to her to check if there is anything we can do to have my parcel delivered by tomorrow which she then confirmed it will only be delivered in 48-72hours. I understood that and still proceeded to share my disappointment in the response and told her I wish I had ordered earlier to avoid such instances. Kamogelo was then dismissive and abrupt towards me by saying we can only deliver in 48-72hours. I got upset and told her I am not happy with her response as she was not showing any empathy. She then was still rude towards me by saying she is also just a call centre agent she does not do deliveries, I then responded by telling her that i have no problem with the delivery as it was my fault for the late order the least, she could do was empathize with me. I was appalled by that response and told her she was disrespectful and lacks empathy. My heart is broken, and I hope my parcel never gets handled by Buffalo logistics ever again.