Kate deliveries and poor support service.

I received my parcel, but the overall experience was disappointing. The delivery arrived at around 20:00 with no communication or heads-up that it would be so late. A simple message or call earlier in the day would have made a big difference, especially for people who plan around standard delivery hours.

When I raised this with support, the response I received was extremely generic and didn’t address the issue at all. There was no acknowledgement, no apology, and no indication that the feedback would be escalated. It felt like they just wanted to close the ticket rather than improve the service.

The delivery itself was fine, but the lack of communication and the dismissive support response really took away from the experience. There’s definitely room for improvement, especially in keeping customers informed about delays.