Is it a robot who responds to the odd Buffallo Complaint??

It seems there is a robot responding to some messages on HelloPeter.

Buffalo International Logistics's reply 18 Apr 2024 at 15:16"Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL"" I complained about ten days ago and there was the above response on Hello Peter. Of course, there was no delivery. I'm amazed that Temu, Shein, and other online retailers haven't shifted to more reliable last-mile couriers.