Is Buffalo Couriers the culprit for Temu poor service?

I have had two Temu orders successfully delivered after paying tax. In terms of recent media discussions I am happy to do so and trust it is being paid over to SARS.

My third order, however, is a continuing saga. It was made between the other two; I got and paid the tax request and spoke to someone at Buffalo who confirmed receipt.

Since then I have received numerous SMSs requesting tax, have submitted my POP at least 8 times but still no parcel. The last mail from them said my parcel has been destroyed.

I told them that in terms of the Consumer Protection Act, I had met all their TCs and Cs and they/Temu are obliged to supply what I have paid for.

No response. It seems to me that Buffalo, not Temu, are the culprits. Certainly their admin system needs an upgrade!

I do find Temu advertising invasive and unwelcome. It even pops up on my smart scale app.