I received an excellent customer service from the agent called Tinyiko Sithole

I received an excellent customer service from the agent called Tinyiko Sithole. My parcel was delayed for 2 weeks I have been calling for weeks, and she made sure that she escalates my matter so that I receive my parcel. Today I received a call from the driver that he is outside to deliver my parcel. Thank you for the best customer service, I will use Buffalo again.