I am very dissatisfied

The experience I am always getting is the worst, there is no communication and when you call the consultants are annoyed when they dont have a right to. my two parcels were suppose to be delivered yesterday (they did not communicate i had to track it to know) but it was not delivered, they just sent it back to the warehouse and the reason is that the delivery guys just could not get to deliver it because of time. that is annoying and an inconvenience. I asked KAMO that was assisting me when I called to ask them this morning to send me the recording of the call and she told me she wont do that.

I am very dissatisfied.