Horrible service-they don't care

Horrible & pathetic service. I had items that were supposed to be returned to Shein for refund including a dress that didn't fit me which costed about R700.

On 10 October I got an sms that paballo mokele will come pick the stuff up.I waited all day,he didn't come. Next day checking on the Shein app it said items were picked up & received at the warehouse & yet I still have the items with me & did not get my refund.

I've been contacting the call centre every week & I'm told the issue is being investigated & each agent I talk to say they are escalating the query for about a month now. I'm super annoyed & very upset at this point.