Horrible service from Buffalo International Logistics

My parcel was supposed to have been delivered by Friday (before the long weekend). I called them twice and got two completely different responses from their agents (both were very rude and unhelpful). I then went to their warehouse in Spartan where I finally got some kind of help, even though they can't track my parcel!? I don't understand how a parcel cannot be tracked! All I'm getting is "be patient". I tried to negotiate picking my parcel up as I was running out of time, as opposed to waiting for the parcel to get delivered but like I said - my parcel cannot be tracked! This is the worst service I've received from a logistics company.