Horrible service from Baffalo International Logistics

On the 15th November 2024, I made an order of R923 on shein. My package went out for delivery on the 27th November 2024, however ITT Courier services failed to delivery, I received no call from them and I was later told my parcel went back to the ITT courier services branch in Graff Reinet where it got lost. After several attempts to finding out what could have possibly happened to my parcel, I was sent from pillar to post and given the run around including the bad treatment I received from both ITT courier services and Baffalo International logistics. To date my issue has not being solved. I need a refund or my clothes delivered. It's a huge inconvenience Baffalo and ITT courier services has cost me. If this is how we are treated by these companies, then we should stop using them.