Horrible service !!!!!!!!!!!!!!!!!!!!!

I'm so disappointed in this courier company, not sure if they under new management or they just slacking in their processes and services. Everything about them was just horrible this time around. I ordered from Shein mid June 24 and paid my taxed on 21 June 24. I still don't have my parcel. I have to call, email, watsap them every day for an update. The stupid bot they using is absolutely useless. Please shut that thing down, it's a waste of your money. I sent emails and no one comes back to me and even worse the call center agent sounds like a kid just out of school with no product knowledge , also just a waste of time and money. today is the 3 July 24 and i still don't have my order. The status has been on shipped for 3 days now, clearly they not working on my order after i asked the call centre agent to put it as urgent cause i need the items for an event on Saturday. I decided to do the stupid bot thing again today and now my status reflects that some of my items are missing!!!!! This is absolutely useless service. At this point i don't even know if I'll ever get my order. I need this to be resolved asap. I need the items by Friday latest . This is unacceptable. if this is the way you do business, please do us all n favor and shut your business down. It's not working. Shein is efficient in their services and will lose valuable customers because of this useless courier services we getting.

Tracking number: BUFZA***YQ