Horrible service

I am beyond disappointed and upset with Buffalo Delivery.

My parcel was supposed to be delivered on Monday to an office address. Instead, the driver only sent a WhatsApp message after working hours (after 5pm) stating they were coming to deliver. I clearly informed the driver that this is an office address and delivery cannot be made after hours.

I was then told delivery would take place on Tuesday — it did not arrive. Again on Wednesday there was no delivery. Today, Thursday, when I tracked the parcel, it suddenly states that my address is incorrect and that delivery has failed.

This is extremely frustrating and does not make sense, as I have been using the same delivery address for my SHEIN orders for years without any issues.

I urgently need my package, and the communication from Buffalo Delivery is very poor. WhatsApp messages go unanswered, and when calling, the line is cut with a message about high call volumes without any assistance or resolution.