Horrible service

This time my parcel ended up in a place not even close to where I live. Then, when it came back to the warehouse, it was lost and they had to look for it. Their services are pathetic. I've been struggling with them for 2 weeks AFTER my package was received in Cape Town. 14 DAYS. It's sickening to say the least. I was lucky to find someone who actually works at buffalo because the rest of the people there don't seem to do their jobs. Also, there's no direct number on the Internet for cape town branch. They are just lying and hiding behind emails.