Horrible service

What tracking number???? It is a refund that was incorrect paid to Buffalo Logistics instead of all port cargo. I have emailed the refund as well as the copy of the bank statement as requested. Look for my email!!!!!!

See my email below....


Good afternoon,
My dad had purchased something from Temu and it arrived via Buffalo Couriers
Original order no: BUFZA***YQ
The duty and tax was paid, but he then saw that what he had ordered was not corrrect and sent back two of the items.
He reordered the items with other products but accidentally paid Buffalo Logistics the other R612.40 duty and tax on the 20th of May, when this should have been paid to All Port Cargo as Fastway is the courier that will be delivering his parcel.
Can you kindly reverse the above amount as he needs to pay Fastway Couriers.
Regards,
WayneMy dad's contact number is ***

When I look at the bad reviews on facebook and other platforms, I am surprised that you are still in business???? Your service is appalling!!! Can you give me a number where I can contact the refunds department myself or is that too much to ask from you, as it is clear that you are trying to keep money that does not belong to you!!!!!

What don't your staff understand, I have sent through a copy of the bank statement clearly showing that Buffalo had been paid, as well as the refund request as per my conversation with the lady at Buffalo. She never asked for anything else!!!!! Why has the claim been rejected as insufficient details???? Why do I have to go to my bank???? What else is it that you want???????

We now have to ho to his bank because you are too useless and lazy to look for the payment of which you have the date, amount and proof????? i will go to the bank and expect that refund immediately once you have the proof!!!!!!!

I have now gone to the bank and attached the pop they could provide me with. Please process refund!

I would like confirmation that this is now being processed

I am still waiting on confirmation regarding the refund!

How is it that now you have all you asked for, you do not communicate as to what is happening with this refund??????

Still no feedback????? I had sent through all the necessary documents including the POP from the bank and you are just plainly ignoring my messages! This is *****! I have now taken this up with the Ombudsman and will be forwarding my complaints together with the others on Facebook to Temu!

I have finally able to speak to a lady at Buffalo who advised that neither the query nor the attachment and documents were escalated????

So this query went absolutely nowhere???????

She was kind enough to forward all details to refund department and now awaiting feedback....

Email:

Good day,Your query has been escalated to a consultant and you can expect a response within 24 business hours.
Ticket number BUF***Regards

Since you are too slack to answer a simple question I phoned you offices today to find out that the matter had been escalated to finance department but nothing was done as yet??? What happened to 24h???? Why is this taking forever to pay back money that does not belong to you??? You are *****ing from a pensioner who could have used that money for something else!

Still no refund and still no answer. *****ulent and shameless company and staff. You should all be locked up!!!!

I have now spoken to a kind lady called Chardonnay, she advised that the refund was processed on 24 June and takes up to 14 days and sent this message as proof...

Please note that refunds are processed on a Wednesday and payments made on Friday. Should the payment not reflect in your account on Friday , please allow 24-48 working hours for the payment to reflect.
Should the payment still not reflect after the waiting period ,we will look into the failure and provide feedback as to why the payment has failed. The payment will then be reloaded on the next payment day.


I will check by Friday.

I have now spoken to a kind lady called Chardonnay at your offices and she advised that the refund request done on 24 June was processed and that it takes 14 working days for payment to be refunded. She stated that it shoud reflect this Friday and sent this email as proof that it had been done....

Please note that refunds are processed on a Wednesday and payments made on Friday. Should the payment not reflect in your account on Friday , please allow 24-48 working hours for the payment to reflect.
Should the payment still not reflect after the waiting period ,we will look into the failure and provide feedback as to why the payment has failed. The payment will then be reloaded on the next payment day.
Awaiting Friday....