Helped to resolve a delivery issue professionally.

Had a parcel that their last mile carrier (zappex) failed to deliver saying that my address did not exist. Called them up and explained that I have had many, many deliveries made by them in the past and assured them that my address existed. They arranged for a different last mile carrier (fastway) to re-delivery my package. It did take a week and a half for the package to turn around but given the current circumstances with COVID-19 that is understandable. I now have my package and Buffalo did everything they said they would so that is 5 stars from me.