Great delivery, Terrible support

Buffalo, I've received a few parcels from you and I cannot complain about your delivery. Drivers are friendly, parcels are in perfect condition, and delivery is on time. Thank you! Your support, however, is non-existent. Your live chat should be called dead chat. Your agents, literally, take hours to respond. That is not what "live chat" means. When your agent finally responded, he/she did not even read my question properly, gave me a blunt and unrelated answer and ended the chat. I started a new chat with another agent of yours 2 and a half hours ago and I'm still waiting for a reply. Your email support redirects me to whatsapp support. Your whatsapp support sends me in circles only to end up at "dead chat" again. Support is a very important part of a business and yours is lacking terribly.