Good day I was notified that I will receive my parcels yesterday

Good day I was notified that I will receive my parcels yesterday. Your couriers did not deliver they did not call me to tell me that they can't find my address. So I'm not very happy with the service. You are very quick to ask that I must pay taxes for my orders but at the end of the day I still have not received my orders. So truthfully your service is very poor. I'm not even sure if I will receive my orders I paid for. I'm not happy.