Frustrating experience with delayed parcels

It’s a frustrating experience. Poor response when following up on delayed parcels. I phoned to enquire about a delayed parcel which was cleared at customs 8 days ago but Buffallo hasn’t picked it up. They keep saying a ticket is logged and they are trouble shooting and they will call me back. No one comes back to me. In fact, the last of many times I called them, they couldn’t even find the ticket they say they logged. I’m super frustrated and would never recommend Baffallo.