FRUSTRATED WITH TERRIBLE SERVICE:

I ordered clothes from Shein of which was followed by an SMS, email and early morning call on the 19th Jan 2023 from Buffalo that my parcel has been received, I immediately paid the customs duty. I followed the link provided by Buffalo in the SMS/email to make a payment. I continued getting calls each and every day from Buffalo that I should pay, I then sent a Whatsapp message indicating that I've already paid. I call them on the extremely busy line and was informed to forward a bank statement and transactional code from bank, which I did. I was told on a call that my query has been escalated to the finance department, this was followed by an email saying I should expect feedback after 3/4 business days. There was numerous communication between myself and different consultants, Brian, Daniela, Ayanda and Palisa. I'm am still receiving SMS’s and call’s from a recorder that I should pay. When I track my parcel, on the link it reflect POP been rejected.

I've sent POP but it's been rejected. I paid via credit card directly on their site how else do I get POP other than my notification and proof on my bank account. I'm very confused as to how my payment was not received when the money has been deducted from my bank by buffalo logistics. I really wish my parcel was picked up by a different service provider. If only one could choose their own provider MY ORDER IS NOW DELAYED FOR SOMETHING THAT'S NOT MY FAULT.