FROM SHEIN TO THE HORROR THAT IS BUFFALO LOGISTICS

FROM SHEIN TO THE HORROR THAT IS BUFFALO LOGISTICS:

08 Sep- I placed my order with SHEIN. 09 Sep- Order shipped from China. 10- Paid customs and sent POP to Buffalo.

11th-14th - haunted by an automated line to pay customs WHICH I ALREADY PAID and sent POP both via email and WhatsApp. Their WhatsApp line not attended to.

15 Sep- Called Buffalo and when they finally picked up, Bianca said my POP is not reflecting despite being sent on the 10th and forwarded a couple of times via email and WhatsApp. POP now magically found and escalated to accounts department, status on my package has been “cleared.”

16 Sep- email from Jasmine (SHEIN): “Hi! My apologies for the inconvenience caused. Please be advised that the customs duties you have paid is not with SHEIN but to the third party courier which is BUffalo Logistics. Upon tracking on your order, status has been updated to cleared hence you have nothing to worry about. If you wish you may coordinate with the courier by the details below and expect delivery around 2021-09-26 16:15:46 - 2021-10-01 16:15:46.”

21 Sep- In transit- scanned in at SA Warehouse

27 Sep- Email from Bianca Hulme

“Hi +277******22,

The proof of payment has been escelated to the accounts department.You can track your parcel using your "BUFZA" tracking number via our tracking website”

I religiously tried tracked my parcel from Sep 21st without any luck on their website because of the error messages I kept getting.

30 Sep- Sent a follow up email to Bianca asking how far my parcel was.

01 Oct- Called and got hung up on. Received an email response from them:

Dear +27******222,

We would like to acknowledge that we have received your request and a ticket has been created.

We’re currently experiencing an extremely high volume of requests. We’re incredibly happy that so many people are turning to the convenience of online shopping in the current situation. However, this also means that you will experience a significant delay in response times from our team. Rest assured that we’re doing our best to respond to each and every person.

Please do use our FAQ articles to get the answers to your questions straight away. If you get in touch, please be patient and refrain from sending multiple requests since this leads to further delays.

Thank you for your patience.

Sincerely, Buffalo International Logistics Support Team”

TODAY IS THE LAST DAY OF DELIVERY AND I STILL DON’T HAVE MY PACKAGE AND IM TRAVELING NEXT WEEK.

One thing they do well is to hang up on your ear

Disgusting.