Formal Complaint Regarding Delivery Issues

Dear Buffalo Logistics Customer Service,

I hope this message finds you well. My name is Ayanda Tshazibane Mkhasibe, and I am writing to formally lodge a complaint regarding the handling of my recent delivery and those of my brother. Below are the details of the issues we encountered:

My Delivery Issue Tracking Number: BUFZA6UL02711LDYQ Scheduled Delivery Date: 19th November 2024 The assigned delivery driver, instead of calling me as per standard practice, opted to use WhatsApp calling and sent me a message requesting my location. This was concerning because the driver did not identify himself or confirm he was from Buffalo Logistics, which is a critical safety measure in these uncertain times. When I raised concerns about this, the matter was poorly handled. Despite my payment of R309 for this service, I was made to feel at fault and coerced to pay again. I am disappointed in Buffalo Logistics’ lack of accountability and customer-centric approach.

My Brother’s Delivery Issues First Order: Tracking Number: BUFZA6KL12876BJYQ Order Date: 17th November 2024 Second Order: Tracking Number: BUFZA6BL08212SPYQ Order Date: 21st November 2024 In both cases, my brother received app notifications claiming there was an error in his address instead of being contacted directly by phone for clarification, as would be expected. This has caused unnecessary delays, despite full payments being made. Request for Future Deliveries To prevent further inconvenience, I kindly request that all future deliveries for both myself and my brother be assigned to Bazil Moss, who has consistently demonstrated professionalism and reliability.

Expectations I trust that Buffalo Logistics will take the following actions:

Investigate the conduct of the driver assigned to my delivery on the 19th of November. Provide clarity on the errors reported for my brother’s orders and ensure swift resolution without additional charges. Implement better communication protocols to ensure drivers properly identify themselves and adhere to professional standards. I look forward to your prompt response and a resolution to this matter.

Sincerely, Ayanda Tshazibane Mkhasibe