Fed up

Iam totally frustrated with this company. I requested for a return on the 26th of March and got messages and emails stating the package will be picked up in 48hours. Its now the 10th of April and this has not happened thus compromising my refund. Temu has even emailed stating that the 14 day period is almost up and they're soon to close the return order. I have emailed, called sent whatsapp msgs a million times to Buffalo and half the times there is no response and the few times i got a response its just a robot telling to be patient as a driver is being arranged. This is totally frustrating and my patience has been stretched to the limit. I want this package picked up Buffalo and i want my money back now. This is the tracking no.BUFEX***YQ. Please pick up your package.