Failure to deliver & Inefficient Staff

I have been awaiting my order since 11.04.2023. Having being impossible to get any feedback from Buffalo Logistics,I went to the Durban Warehouse on 18.04.2033. Zinhle Dlamini at the warehouse could not find my parcel. We exchanged numbers and she agreed to keep me update. Till date Zinhle has not been able to give me any update. On 19.04.2023 she advised me that he manager would be in touch with me to "explain where the parcel is" ,this has not happened till date. Zinhle has since blocked me of WhatsApp and ignores my calls. According to customer services my parcel is at the Durban Warehouse. If it is there why can't they find it??? I have no idea where my package and nobody at Buffalo can tell me what's going on!