failure to deliver and lies on top of that

On the 14/11/2025 I logged in a return request to SHEIN and buffalo logistics was suppose to come and collect the parcel. I received a phone call early hours of monday (17/11/2025) around 08:45 am if i am not mistaken and i told the guy who came to collect to come back the following day because no communication was sent to me regarding the pick-up date. Days passed and last week i have been enquiring this i was told to log in a new return request, because SHEIN cancelled my return request. In order for me to log in a new one i cannot do so with a pending one on the same order number I had to cancel the first one now that where the problem starts, SHEIN has a policy of 30 days return policy i am now unable to log in a new request. When i log in to buffalo the reason for cancellation is "the client refused to hand over the parcel"...i would escalate this matter to my lawyers i need a recording of the driver who contacted..i need my money back