Failing to pick up returned item

On 2025-11-11 I requested a returned item for my Temu order. I received feedback that a driver will come collect the item that needs to be returned. Temu cannot refund me for the item before it is collected by Buffalo. It is now the 2025-11-19 and I am still waiting for the item to be picked up. I need to make another purchase using the returned credit from Temu but this cannot happen because they have not picked up my item. Every day I phone and I het the excise of the drover did not make it another driver is assigned. How long will this excises go on? Its been more than a week now I demand my item to be picked up in order for me to receive my credit from Temu before it expires. Christmas is nearby and this is for Christmas gifts. Poor, bad, terrible service from Buffalo Logistics.