Extremely poor service and false information

"I am writing to express my extreme disappointment and frustration with the service I have received from Buffalo. Despite being told that my order would arrive within a certain time frame, it has now been significantly exceeded, and I have yet to receive my order. Furthermore, my attempts to contact the company via email have been ignored, and I have been given false information regarding the delivery. Specifically, I was told that I was not available to receive the order when, in fact, no attempt was made to deliver it. I am now facing an additional 73-day wait, which is unacceptable. I expect a higher level of service from Buffalo, and I hope that immediate attention will be given to addressing this issue."