Extremely Poor Customer Sevice

My daughter has been waiting for her order to be delivered going on 3 weeks now...

3 Weeks ago, her order was flagged as out for delivery, alas no delivery arrived...the delivery was canceled due it being after hours hence the parcel could not be delivered...

We got a message saying that we should follow up or the parcel will be sent back to supplier...

We have followed up numerous times with Buffalo customer service, only to be told...your parcel will be out for delivery between Friday 14th Feb & 17th Feb Monday, still no order arrived, we called several times there after only to be told the matter will be escalated and we will receive feed back between 24 to 48 hours however no feed back has been received to date, we have no idea were our parcel is or when it will arrive...

Customer Service Centre's are in place so they can keep Customer's in the loop when such queries arise...very disappointed in the lack of communication and service received.