Extremely Dissatisfied

Company contracted by Temu. Raised a few concerns with Buffalo International Logistics direct, amongst others that the Cape Town drivers, after 2 deliverirs to my residence, refuse to deliver my 3rd and 4th orders to my residence . Driver calls on the day of the delivery with an instruction to collect from wherever they decide to park. In my case, kilometres from my house. Despite the fact that none of my details or delivery instructions changed post the first 2 deliveries. When trying to explain to both drivers that I was unable to commute, they just drop the call. Manner of speaking, in both instances, very rude and abrupt.. I made use of their communication platforms provided to lodge the complaint. Sent an e mail April 3, 2024. Sent a watsapp April 3, 2024. Called the Johannesburg office April 4, 2024, matter was supposedly escalated as per the agent Wanita or Juanita, who informed me that the drivers, must deliver to my residence as it is company policy. No reference number for the escalation sent and to date, no response on e mail or watsapp sent and no feedback from the escalation either. Then oen April12 2024, order number 3 shows "Delivered" in the tracking system but was never received. After referring matter to Temu Customer services, I then used the chat service provided on the website today and requested to speak to a live agent, 7 hours later, still no response. Having to call a Johannesburg landline from Cape Town is costly and with my last call, after being on hold for 25 mins, an automated responsr advises you to use the above platforms and line goes dead. With my second attempt my call was attended to, after holding a half an hour, I got through to Wanita/ Juanita. Worst logistics company ever.