Extremely Disappointed with Buffalo Logistics' Service

I am extremely disappointed with the service provided by Buffalo Logistics regarding my recent SHEIN parcel. They delivered my package to someone who was NOT me, without contacting me, verifying my identity, or even informing me that the delivery was happening. There was no call, no SMS, no email, and absolutely no verification process in place. They handed over my parcel to a complete stranger with no due diligence, and now I’m left without my order. To make matters worse, I’ve been trying to reach them via phone and email, and their customer service is completely unresponsive. Calls go unanswered and emails are either ignored or rep**** to after unreasonable delays with no real solution offered. This level of negligence and lack of accountability is unacceptable. As a logistics provider for a major brand like SHEIN, I expected at least basic professionalism. I trusted Buffalo Logistics to deliver my order safely, but that trust has been completely broken. I urge others to be cautious when dealing with this company. And to Buffalo Logistics – take responsibility and improve your delivery and customer support processes. This is not how you treat customers.