Extremely Disappointed with Buffalo Logistics

I am beyond frustrated and disappointed with the service I’ve received from Buffalo Logistics. I placed an international order that was handed over to them for local delivery. Since the 4th of August, the tracking status has been showing “Out for Delivery”, and each day I checked, it kept saying “should be delivered within the next 24 hours.” This went on for several days ,the same vague promise, no real updates, and no delivery.

Today is the 7th of August, and I checked again only to find the message had changed to “delivery within 48 hours.” This sudden change after days of empty 24-hour promises is completely unacceptable.

I decided to call customer service for clarity, and to my shock, I was told the parcel was never actually out for delivery, and that it had been assigned late. I was further informed that it would only be assigned for delivery again on the 9th of August or possibly the following week.

This is incredibly upsetting, especially since I needed the parcel by the 9th. The misleading tracking updates, the lack of urgency, and the total disregard for customer timelines show a serious lack of professionalism. It’s clear that Buffalo Logistics does not take their clients seriously, and this experience has left me completely disgusted with their service.

I expected better communication, transparency, and above all, reliability. Sadly, this company has failed on all fronts.