Extremely Bad Service from Buffalo International Logistics and all it's agents!

It's approaching a month since I have paid my customs & VAT without receiving my parcel.

I keep getting emails that I need to pay. I've responded to all emails and asked to be contacted because I don't understand why this can't be sorted out when I've uploaded my proof of payment ample times.

Even now, I'm waiting for a response and no one...no one has tried to respond to my request.

I want this sorted as I have made my payments.