Extremely bad customer services

I still do not have my parcel BUFZA***YQ An agent called me last Thursday, 27/06/2024, while I was in a meeting. I asked what it was about as I was in the meeting. She said she wanted to confirm my address, which I gave her. Until today, I have not received my parcel, and no driver called to say it was getting lost or for an access code. I see on their system there is an input done on Monday to say another delivery date will be set, while I never new that there was any delivery supposedly happening on Monday. This company customer service is so messed up I cannot even give them a 1, it is just that this system does not have a place for a 0. It is that bad.