Extremely Bad Customer Service

My parcel was scheduled for delivery on a Friday. On the day of delivery, I received a call from the driver informing me that he was outside to deliver my parcel. I politely explained that I was not at home at the time. The driver immediately became rude and raised his voice, stating that I should have indicated that I would not be available. Before I could respond, he abruptly ended the call.

I called him back to clarify the situation and asked whether he had intentionally disconnected the call. He pretended not to understand what I was saying and was dismissive throughout the conversation. I then asked if the parcel could be delivered on the following Monday. His response was that someone else would deliver it and not him, after which he once again ended the call.

What is even more concerning is that more than a month has now passed, and I have still not received my parcel despite numerous follow-ups with Buffalo. I have received no meaningful update or resolution regarding its whereabouts.

This parcel contained a gift for my niece's birthday, which was on 13 May. Due to the delay and lack of service, the gift did not arrive in time for her special day, causing significant disappointment and inconvenience.

I am extremely dissatisfied with both the conduct of the driver and the lack of urgency shown in resolving this matter. I request:

An immediate investigation into the driver's behaviour.

A clear update on the status and location of my parcel.

Urgent delivery of my parcel or an explanation if it has been lost.

Appropriate corrective action to ensure other customers do not experience similar treatment.

I look forward to receiving a prompt response and resolution to this matter.