Exceptional customer service

This review is entirely based on the Buffalo courier services in cape town.

My 3rd order from Shein took a while to get delivered due to the JHB hubs lack of communication, as a manager that closely works with all types of couriers and courier drivers I know delay in responses to parcels can happen often due to the volume of orders coming through daily.

I waited patiently for my parcel and tried not to worry. And today the Buffalo driver Aiden called me to deliver my parcel, I was happy but express my concern as I wasn't at the address of delivery at the time.

Aiden was amazingly helpful and went above and beyond to deliver excellent service of delivery for me , he planned to start his route earlier just to fit in my delivery, he called me again to state he was 5 min from me, giving me the opportunity to meet him on time, he greeted me with a smile asked me how I'm doing he was friendly helpful and I have never in the 6 years of dealing with drivers had someone who gave customer services with such elegance, Aiden thank you so much, I appreciate your work ethic and you have left a big positive impression on a client today. I'm proud that people like you exist.

To Cait thank you for taking my call and thank you for being friendly and having such a warm personality that makes someone comfortable to approach and talk to. I appreciate your assistance and your honesty.

I wish the absolute best for you both and I look forward to working with you guys again, you have given 100 out of 10 service.

From 1 happy client!!!!! THANK YOU 😊