SS
Sibusiso S

1 reviews | Active since Oct 2017

09 May 2024, 12:53

Duties and taxes.

Good day

My name is Sibusiso and I'm waiting for delivery from Buffalo which I paid on the 26th of April 2024 for duties and taxes but till today I have not received my delivery.

I have sent them proof of payment but no action from them. I uploaded POP several times and all their communication platforms do not work or assist.

Today I paid just R20.00 to see what will happen and they say I must pay the remaining amount which means I must pay double the amount I was charged by them.

This is insane worse part you can't reach the company directly 🚮

0
Replies (3)
Buffalo Couriers
Buffalo Couriers's reply09 May 2024, 14:25
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
SS
Sibusiso S's update09 May 2024, 14:54
Reviewer Update
I just paid for customs, duty or taxes for the second time now, I hope I will be refunded for the amount I paid on the 26th of April and remember your polucy that says if I don't get my delivery on the 10th I will get a certain amount back.

Hopefully yoy guys will learn to put a working structure and have people who will assist your customers/ clients.

Still waiting for an agent to contact me
SS
Sibusiso S's update09 May 2024, 14:59
Reviewer Update
I just paid for customs, duty or taxes for the second time now, I hope I will be refunded for the amount I paid on the 26th of April and remember your polucy that says if I don't get my delivery on the 10th I will get a certain amount back.

Hopefully yoy guys will learn to put a working structure and have people who will assist your customers/ clients.

Still waiting for an agent to contact me