Driver with TERRIBLE attitude

On Friday (15 Dec. 2023), which was a public holiday, a received a call that my parcel was being delivered. Since I did not receive a notification that it was on its way, I was not home. I asked the driver if he could bring it the next day, to which he simply answered “No.” Eventually he said that he could maybe bring it the next day. This was, however, never confirmed.

On 16 Dec. 2023 (a Saturday) the driver phoned me in the morning to ask if I was available. Since I once again had not received a notification that he would be arriving, I had made other plans. I asked him if he could come back in an hour and a half. He said no, that he was already doing me a “favour” by bringing it today. I reminded him that it was not a favour, that I had paid for the parcel and that I didn’t know he was coming. He argued that I did receive an SMS. I assured him I didn’t and told him that instead of arguing with me, he should make a plan to get the parcel that I paid for to me. He said he had other parcels to deliver, so I asked if he could come back when those were complete. He said no because it was out of his way and he didn’t want to “waste” his fuel. I asked him to confirm that he was from Buffalo, as I have never struggled with them before. He hung up on me. I’ve tried phoning him back several times. He refuses to answer.

This is easily the worst customer service I have ever experienced. I have never struggled receiving a parcel. Most companies have good systems and wel-trained staff, but this is a nightmare. At this stage I have no idea when the parcel will be arriving because it seems impossible to contact anyone from this company.