Don't answer phones or give feedback!

They don't answer their phones and their Whatsapp number is just a bot that tells you to track your order through the website. My parcel was supposed to be delivered by the 2nd of April and it just says it's been scanned into JNB for the last two days after "transit to thirdparty express" so I don't even know where my parcel is so I can go and collect it. I ordered my items well in advance for a wedding on Saturday, but now I need to spend extra money because a logistics company cannot do their job well. Checking TikTok it seems like so many people are experiencing the same thing, some even ordering at the end of Feb and haven't received anything yet. I have never had a problem with Buffalo before, but I don't think I will ever buy from a company that uses them again.