Dissatisfied and horrified Customer

Hi Team

I would like to express my utter dissatisfaction with regards to the service I am receiving from the support department regarding my refund for customs.

I have submitted the claim on the 13th of February 2024 and to date have not received the refund, I have called in multiple times however with no joy, I do understand how the customer service department work and this is by far the worst service, I am in hopes that the management within this department does not entail the same sentiment as the staff because my GOD.

Here are a few key tips, empathize and sympathize with your clients especially when frustrated, try to remain calm and keep them calm to your level best, when they ask to speak to a manager do your level best to get a manager available, as customer service is KEY, additionally when you are advised to get a manager to call the client back, make sure this is done because without your clients you will not have business and additionally your staff will not have jobs.

FYI- NO MANAGER HAS CALLED ME YET.

I spoke to a young lady today by the name of ***elo to whom I advised that I would like to hold on the line for the manager, in which I received a response of okay wait on the line, no empathy for the frustration raised.

Additionally the consultant cut the call while I was on the line waiting for the manager.

I am highly frustrated especially with that treatment, I would really appreciate if the call can be audited and advise if this is the type of staff that is kept.

Please can I be contacted or have my money back ASAP.

Dismiss all your refund staff they are rude arrogant and unhelpful.

Please give me a contact number you need to audit some calls.

And as for the manager no one is ever available, Do you guys even have managers???