Dishonest Staff and Poor performance

Buffalo is the absolute worst courier service I ever came across.

1. The Driver Tebogo first left my parcel at my estate security after I asked him not to as I am not at home for the week and the parcel could get lost. When I gave him grief about it and said my parcel is now lost he blocked me.

I have contacted customer service who told me that their investigations department will be contacting me within 48 hours. This was 13 April. I have still not received the call!!

2. I have requested and paid for a parcel to be returned on 1 April 2024. The pick up was directed to the Driver Tebogo again. The first day he did not pitch up, the second day again no pick up. When I called customer service they said the driver indicated on the system that I asked for the return to be cancelled which was a lie.

I called Buffalo many times where I was promised that Management will call me or my parcel will be picked up the following day and I am still waiting.

Yesterday I called customer care again where a Kelly told me that her manager Siya or Luke will call me back that same day. Once again no call received.

Today I called to speak to one of them just to find out that Syia is not a manager but a call centre agent and Luke is not even in their department. It seems like Buffalo is just delivering dishonesty!

The parcel they needed to collect is a return of over R 2000!

I am now told to contact Shein and request that they need to ask Buffalo once again to pick up my return, even though the whole issue was caused by Buffalo's employee being dishonest in the first place!