Disheartened and Utterly Disappointed

My package, BUFZA***YQ arrived in SA in March.

10 March '22: SN5XA6 Received Invoice for R287.82, add R20 for cash deposit at ATM, from BUFFALO INTL LOGISTICS

10 March '22: Paid R310 (includes R20 for cash deposit at ATM): ATM Details... Nedbank Limited, Reg NO *** Clearwater ATMDO919 19-87-65 Transaction NO 5954, Time 12h56

I have still not received my package and communication is poor. I have sent emails and WhatsApp messages as well as SMS, to have record of lack of communication.

Love SHEIN, but experience with BUFFALO is beyond disheartening. I put some money together to surprise my kids with orders from SHEIN, after all the things they kept showing me on SHEIN online shop... When I told them the package is in SA, just have to pay shipping, they made sure I paid it that same day.

Two and a half months, and they are still waiting and I keep disappointing them every time they ask when it will arrive, cause I don't have answers, on unanswered emails, SMS's and WhatsApp to show them that I am trying... All I can say is DISHEARTENING!!!