Disgustingly poor customer service

Very disappointing service. I have yet to receieve my parecel a month later. After paying customs, my parcel was meant to have been delivered on the 5th November 2024. Their tracking sevices confirm it has been delivered and received by "customer". According to their tracking services, update messages and emails, multiple calls to the call centre, and responses to my complaint emails, my parcel has been delivered. This is all I keep getting. They have logged the complaint multiple times, and wvery time I call I am told the matter will be escaleated and they are tracking down the driver. How long does it take to identify who the driver was that signed my parcel out? I have been promised feedback but to no avail. This company is giving Shein a bad reputation. Disgustingly poor customer service.