DISGUSTING SERVICE FROM BUFFALO LOGISTICS CUSTOMER CARE AND MANAGEMENT

I placed an order with Shein on the 23rd of December 2024, I paid my customs without delay, as per the Ts&Cs of Buffalo, delivery takes between 10 to 16days, however on the 6th of January, I received an SMS from Buffalo Logistics confirming delivery within 48 hrs, I waited the 48hrs with hopes of receiving my delivery on the 8th, however I decided to contact the Call centre just for peace of mind, I spoke to a consultant who told me that there was a mistake with that SMS (Sent in error), my order will be delivered by the 10th / 11th. I expressed my disappointment however decided to wait till the 10th, still had a doubt so I called the Call Centre again on the 10th and was told that my order should be delivered that day, I explained to the Agent that I was leaving work early and did not want to miss my delivery, they confirmed that I should get my delivery that day or the 11th which was a Saturday, I made arrangements with my Receptionist to look out for my delivery, Went to work on Monday, still no delivery, I called again on the 16th and 17th...By then I was livid, Then I was told that my order was delivery was with a driver and he went to the wrong address, this happened twice so far. I had to reconfirm my delivery address and my complaint was escalated, I had spoken to numerous Agents, the matter was escalated about 3 to 4 times so far, Still no joy. really tired of the pathetic service, as I was promised a call back. I called again on the 22nd and 24th (Last week), still no call back received, Buffalo Logistics Customer care does not value their customers disputes, they have no regard at the fact that we had paid for a service and are left unsatisfied almost a month later. I have requested to speak to management and was told that I couldn't speak to them but my matter would be escalated, I asked to go through to the Escalations Department, same answer.

I am at the point where I do not want my order anymore, I just want my full refund, including Customs payment as there are so many delays and excuses, no one is being transparent with me, it is so frustrating to continuously phone the call centre and a new story pops up, They were supposed to keep you updated along your journey, that's the biggest lie.