Disgusting Disappointing service by Buffalo logistics

I ordered my stuff at Temu and used my work location as a delivery address, now why I am extremely disgusted by Buffalo logistics service, is, that they don't have proper communication, nor can one reach their drivers, Monday my parcel was out for delivery and they attempted to deliver @ 7h30 pm which they didn't get anyone as the company is closed by then, I called their call center to follow up but still I wasn't assisted at all, in fact all 3 of the ladies that assisted me where not of use. I called again today and I am advised that there's nothing they can do, but the driver will attempt 3 times to deliver and if they still cant find me, I will receive a message to advising me to make an additional payment before they can deliver.