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nicky.vdmerwe nicky.vdmerwe

1 reviews | Active since May 2016

10 Oct 2024, 08:51

Disgusted at the lack of care and service

O my word, where do I even begin to tell the world how useless and utterly pathetic they are.... you cannot complain about service when there isn't even a service to be offered, their call centre lies through their teeth!!!! I have called numerous times a day, and each time a different agent gives me new lie.... and as for their so called Supervisor Alex that is never around and will always call you back... still waiting for him since last Thursday and this morning again.... I have been expecting a delivery since Monday, and every day it just gets moved on!!! And when you ask to speak to a manager or supervisor, no one is ever around, no wander they can all lie and do as they please, there is never supervision. And the audacity of the consultant yesterday to tell me she has had no response from me when I asked for a manager, she said she is putting the phone down in my ear!!!! There is no customer service, and if I hear the words " I am sorry " once more, I will vomit!!!! You guys certainly live up to the service rating on hello peter and the comments..... because that 1 star we give is even to much for your pathetic selves!!! I would be ashamed to be associated or working for Buffalo!!!!!

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Replies (2)
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nicky.vdmerwe nicky.vdmerwe's update10 Oct 2024, 10:43
Reviewer Update
And still no feedback from Alex, he was in a meeting earlier, and now on call, so for the 3rd time they will get Alex the supervisor to call me back. What is even funnier, is that the people that work with Alex, their supervisor, do not even have a email address or contact number for him, they will take him a message on a piece of paper.... that is unprofessional... in addition, they do not have a contact number for their dispatch /warehouse, they just wait for them to update them. No functionality.
Buffalo Couriers
Buffalo Couriers's reply19 Feb 2025, 16:13
Official
Good day,

We sincerely apologize for any inconvenience caused. According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?

Regards,