MB
Marinella B
1 reviews | Active since Dec 2012
05 Feb 2025, 10:38
Disfunctional Administration Department
I am still trying to get a refund for the import taxes which I inadvertently paid twice for R 77.53 on 28 March 2024, tracking no. BUFZA***YQ. Your email responses tell me that my enquiry surpassed SLA, then telling me that my parcel was delivered, then telling me to contact my supplier...... all irrelevant stock responses. I tried phoning numerous times and finally spoke to a consultant on 31 Jan 2025 who told me that you do not effect refunds to Credit Cards and she would send me a new refund form which I need to complete with a different account number. Well, needless to say, I'm still waiting for the refund form..... So after at least 20 emails and phone calls, since 02 April 2024, as well as HelloPeter reviews, I am no closer to obtaining a refund. Buffalo's administration dept is absolutely disfunctional. Shocking service!!!!!! If there was a minus 5 star rating, that's how I would rate you!!!!
Helpful (0)
Replies (7)0
Replies (7)
Buffalo Couriers's replyOfficial
05 Feb 2025, 10:59Good day,
We have sent you a refund form. Kindly complete it and send it, along with your proof of payment (POP), to the email address provided on the form.
Regards,
We have sent you a refund form. Kindly complete it and send it, along with your proof of payment (POP), to the email address provided on the form.
Regards,
Buffalo Couriers's reply05 Feb 2025, 10:59
Official
Good day,
We have sent you a refund form. Kindly complete it and send it, along with your proof of payment (POP), to the email address provided on the form.
Regards,
We have sent you a refund form. Kindly complete it and send it, along with your proof of payment (POP), to the email address provided on the form.
Regards,
MB
Marinella B's updateReviewer Update
05 Feb 2025, 16:37Refund form still not received. When and how did you send it?
MB
Marinella B's update05 Feb 2025, 16:37
Reviewer Update
Refund form still not received. When and how did you send it?
MB
Marinella B's updateReviewer Update
06 Feb 2025, 09:57That's the correct email address but I haven't received the email. Please send it again, thank you
MB
Marinella B's update06 Feb 2025, 09:57
Reviewer Update
That's the correct email address but I haven't received the email. Please send it again, thank you
Buffalo Couriers's replyOfficial
06 Feb 2025, 16:07Good day, kindly note that we have resend the refund form.
Regards
Regards
Buffalo Couriers's reply06 Feb 2025, 16:07
Official
Good day, kindly note that we have resend the refund form.
Regards
Regards
MB
Marinella B's updateReviewer Update
07 Feb 2025, 11:05Refund form received, thank you. I have completed the form and sent it, together with the proof of payments, as advised in your e-mail. PLEASE can someone ensure that the refund is effected this time.
MB
Marinella B's update07 Feb 2025, 11:05
Reviewer Update
Refund form received, thank you. I have completed the form and sent it, together with the proof of payments, as advised in your e-mail. PLEASE can someone ensure that the refund is effected this time.
MB
Marinella B's updateReviewer Update
08 Mar 2025, 12:37The latest excuse now is that the proof of payment must reflect two payments. Obviously you have a bunch of illiterates working at Buffalo Admin Dept, because if they looked at my proof of payments, they will clearly see TWO payments of R 77.53 on 28 March 2025. So now, the only solution is to open a *****/theft case against Buffalo at the Sandton Police Station.
What an *********** bunch, your Admin Dept is!!!! Shocking that Buffalo actually survives as a business!!! You should be ashamed of your total INCOMPETENCE!!!!!!!!!!!!
What an *********** bunch, your Admin Dept is!!!! Shocking that Buffalo actually survives as a business!!! You should be ashamed of your total INCOMPETENCE!!!!!!!!!!!!
MB
Marinella B's update08 Mar 2025, 12:37
Reviewer Update
The latest excuse now is that the proof of payment must reflect two payments. Obviously you have a bunch of illiterates working at Buffalo Admin Dept, because if they looked at my proof of payments, they will clearly see TWO payments of R 77.53 on 28 March 2025. So now, the only solution is to open a *****/theft case against Buffalo at the Sandton Police Station.
What an *********** bunch, your Admin Dept is!!!! Shocking that Buffalo actually survives as a business!!! You should be ashamed of your total INCOMPETENCE!!!!!!!!!!!!
What an *********** bunch, your Admin Dept is!!!! Shocking that Buffalo actually survives as a business!!! You should be ashamed of your total INCOMPETENCE!!!!!!!!!!!!
MB
Marinella B's updateReviewer Update
01 Nov 2025, 09:12Nearly 2 years later, and still no refund!!! The latest excuse from Buffalo is that I must now provide the account number where the payments were effected. I paid with a Visa card from the link provided, which DOES NOT REFLECT THE BENEFICIARY ACCOUNT NUMBER!!!!!!!!!! So I have stopped ordering online where Buffalo is the delivery company and am telling everyone I know to stop using Buffalo.
What a disgrace Buffalo!!!!!!
What a disgrace Buffalo!!!!!!
MB
Marinella B's update01 Nov 2025, 09:12
Reviewer Update
Nearly 2 years later, and still no refund!!! The latest excuse from Buffalo is that I must now provide the account number where the payments were effected. I paid with a Visa card from the link provided, which DOES NOT REFLECT THE BENEFICIARY ACCOUNT NUMBER!!!!!!!!!! So I have stopped ordering online where Buffalo is the delivery company and am telling everyone I know to stop using Buffalo.
What a disgrace Buffalo!!!!!!
What a disgrace Buffalo!!!!!!