delivery Issue

My parcel was sent out Friday but the driver called once and i missed his call and two minutes after i tried to get hold of him but he never answer. He took back my parcel. Today I called them in the morning and they told me the driver is on the way to deliver my parcel but he never show up but on the app is written that there was no one at home, while I put my work place address (the indoor climbing gym that close at nine in the evening) the driver didn't even call me. I am very sad as this parcel is my daughter's Christmas and we going home on Saturday.