Delivery Failed??? Pay again!!!

Delivery Failed? 2 January 2025

We were informed of the above via email and advised that we will only receive our parcel if we pay another R165 to Buffalo Couriers.

We had received no notification of the delivery, in fact it was only scheduled for mid January, but despite that, we know there was in fact no attempt to deliver the parcel because we were at home from the 31 December until the 6th of January due to illness and at no time did anyone ring the bell or hoot or call to attempt to deliver a parcel.

When calling and speaking to an agent, I got an arrogant response to my query simply saying, this is how we work.

They had no proof that the delivery failed, as there was no information on their side, but we were forced to pay the fees for a 2nd time otherwise, I was told, our parcel will simply be sent back.

Shocking service, absolutely appealing. Shame on you for ****ming people out of their hard earned money and lying to your loyal customers. We will not support you in future.

A refund is what I want.