Delayed SHEIN return and POOR service from Buffalo Logistics and Courierit

I am extremely disappointed with the return collection service from Buffalo Logistics for my SHEIN return.

I submitted my return request 14 days ago, and the collection was supposed to happen within 2 to 5 working days. Several times, I received messages saying “collection is scheduled for today,” but Courierit drivers never arrived to collect the items.

I even contacted Buffalo Logistics customer service to escalate the issue, but nothing has changed. This has been very frustrating because I am still waiting with no proper update or solution.

I have returned items from SHEIN before using a different logistics company, and their drivers always came within 2 days after the return application. Compared to that experience, Buffalo Logistics has provided the worst service I have experienced.

I really wish SHEIN allowed customers to choose the logistics company they want to use when placing orders, as this would help avoid situations like this.

This experience has been disappointing, inconvenient, and unacceptable. I hope Buffalo Logistics improves its service and arranges my collection urgently.